Since Jan 2024 · NYC 311 Service Requests
| # | COMPLAINT TYPE | COUNT▼ | AVG RESOLUTION | YOY CHANGE |
|---|---|---|---|---|
| 1 | Illegal Parking | 587,181 | 0.0d | — |
| 2 | Noise | 419,178 | 0.0d | — |
| 3 | Heating | 342,716 | 1.4d | — |
| 4 | Blocked Driveway | 181,634 | 0.0d | — |
| 5 | Noise | 173,839 | 0.0d | — |
| 6 | Unsanitary Condition | 120,477 | 16.9d | — |
| 7 | Water System | 79,917 | 2.3d | — |
| 8 | Plumbing | 74,485 | 14.5d | — |
| 9 | Street Condition | 70,424 | 2.2d | — |
| 10 | Abandoned Vehicle | 65,919 | 0.0d | — |
| 11 | Dirty Condition | 62,745 | 1.2d | — |
| 12 | Noise | 62,583 | 0.0d | — |
| 13 | Paint/Plaster | 61,194 | 13.7d | — |
| 14 | Noise | 55,415 | 3.9d | — |
| 15 | Traffic Signal | 50,141 | 1.3d | — |
| 16 | Encampment | 47,661 | 2.5d | — |
| 17 | Door/Window | 47,021 | 18.0d | — |
| 18 | Noise | 44,472 | 0.0d | — |
| 19 | Missed Collection | 42,369 | 3.8d | — |
| 20 | Water Leak | 41,069 | 17.2d | — |
| 21 | Derelict Vehicles | 41,044 | 0.9d | — |
| 22 | Snow or Ice | 40,937 | 3.5d | — |
| 23 | Illegal Dumping | 38,221 | 4.1d | — |
| 24 | Homeless Services | 37,654 | 0.6d | — |
| 25 | Construction | 35,299 | 27.7d | — |
| 26 | GENERAL | 34,674 | 20.2d | — |
| 27 | Street Light | 33,748 | 14.9d | — |
| 28 | Electrical | 32,014 | 14.1d | — |
| 29 | Rodent | 29,817 | 1.1d | — |
| 30 | Damaged Tree | 29,092 | 22.0d | — |
Latest year · NYPD Complaint Data
Mayor's Management Report — critical performance indicators across city agencies.
| Agency ▲ | Indicator | Current | Prior Year | Target | Trend |
|---|---|---|---|---|---|
| Department of Consumer and Worker Protection | Average Licensing Center wait time (minutes)Critical Assist and educate businesses about their contributions towards a fair marketplace for all. | 4 | 5 | 15 | ▼ 20.0% |
| Department of Consumer and Worker Protection | Median processing time (days)Critical Assist and educate businesses about their contributions towards a fair marketplace for all. | 2 | 1 | 4 | ▲ 100.0% |
| Dept of Environmental Protection | Estimated bills (%)Critical Bill and collect revenue for water and sewer usage. | 22.2% | 9.9% | 4.0% | ▲ 124.2% |
| Brooklyn Public Library | Average weekly scheduled hoursCritical BPL Performance Reporting | 48 | 48 | — | — |
| Brooklyn Public Library | Circulation (000)Critical BPL Performance Reporting | 819 | 766 | 9.6K | ▲ 6.9% |
| Brooklyn Public Library | Libraries open six days per week (%)Critical BPL Performance Reporting | 97.0% | 100.0% | — | ▼ 3.0% |
| Brooklyn Public Library | Program attendanceCritical BPL Performance Reporting | 77.6K | 72.4K | — | ▲ 7.1% |
| Brooklyn Public Library | Total library attendance (000)Critical BPL Performance Reporting | 507 | 488 | — | ▲ 3.9% |
| Dept of Environmental Protection | Air quality complaints receivedCritical Enforce City laws relating to air pollution, noise pollution and hazardous materials. | 885 | 919 | — | ▼ 3.7% |
| Dept of Environmental Protection | Air quality complaints responded to within seven days (%)Critical Enforce City laws relating to air pollution, noise pollution and hazardous materials. | 99.0% | 99.0% | 88.0% | — |
| Dept of Environmental Protection | Average days to close air quality complaintsCritical Enforce City laws relating to air pollution, noise pollution and hazardous materials. | 2.9 | 3.6 | 7 | ▼ 19.4% |
| Dept of Environmental Protection | Average days to close asbestos complaintsCritical Enforce City laws relating to air pollution, noise pollution and hazardous materials. | 0.5 | 0.57 | 1 | ▼ 12.3% |
| Dept of Environmental Protection | Average days to close noise complaintsCritical Enforce City laws relating to air pollution, noise pollution and hazardous materials. | 5.1 | 5.5 | 7 | ▼ 7.3% |
| Dept of Environmental Protection | Average time to respond to hazardous material complaints and make safe (days)Critical Enforce City laws relating to air pollution, noise pollution and hazardous materials. | 0.6 | 2 | 1.5 | ▼ 70.0% |
| City Commission on Human Rights | Average age of complaint caseload (days)Critical Enforce the NYC Human Rights Law. | 614 | 593 | — | ▲ 3.5% |
| City Commission on Human Rights | Complaints filedCritical Enforce the NYC Human Rights Law. | 27 | 35 | — | ▼ 22.9% |
| Administration for Children's Services | Average center-based child care voucher enrollmentCritical Ensure access to safe early child care and education services in all communities. | 63.0K | 44.9K | — | ▲ 40.4% |
| Administration for Children's Services | Average family child care voucher enrollmentCritical Ensure access to safe early child care and education services in all communities. | 411.4K | 29.1K | — | ▲ 1315.5% |
| Administration for Children's Services | Average informal child care voucher enrollmentCritical Ensure access to safe early child care and education services in all communities. | 5.4K | 3.3K | — | ▲ 65.0% |
| Administration for Children's Services | Average number of children accessing child care services through use of a mandated voucherCritical Ensure access to safe early child care and education services in all communities. | 27.9K | 23.9K | — | ▲ 16.7% |
| Dept of Environmental Protection | Facility security checksCritical Ensure the sufficiency, quality and security of the City’s drinking water supply. | 21.5K | — | 285.0K | — |
| Dept of Environmental Protection | In-City samples meeting water quality standards for coliform bacteria (%)Critical Ensure the sufficiency, quality and security of the City’s drinking water supply. | 100.0% | — | 100.0% | — |
| Department of City Planning | Neighborhood proposals and studies advancedCritical Foster growth and resiliency through holistic neighborhood planning efforts. | 1 | 7 | — | ▼ 85.7% |
| Dept of Citywide Administrative Services | Median time from exam administration to exam results completion for DCAS-administered exams (business days)Critical Help City agencies fulfill their workforce needs. | 118 | 276 | 197 | ▼ 57.2% |
| Dept of Citywide Administrative Services | New hires — Asian/Pacific Islander (%)Critical Help City agencies fulfill their workforce needs. | 11.7% | 12.8% | — | ▼ 8.6% |
| Dept of Citywide Administrative Services | New hires — Black (%)Critical Help City agencies fulfill their workforce needs. | 28.8% | 29.6% | — | ▼ 2.7% |
| Dept of Citywide Administrative Services | New hires — Female (%)Critical Help City agencies fulfill their workforce needs. | 40.6% | 43.4% | — | ▼ 6.5% |
| Dept of Citywide Administrative Services | New hires — Gender: Prefer not to say or unknown (%)Critical Help City agencies fulfill their workforce needs. | 1.0% | 0.6% | — | ▲ 66.7% |
| Dept of Citywide Administrative Services | New hires — Hispanic (%)Critical Help City agencies fulfill their workforce needs. | 20.7% | 21.5% | — | ▼ 3.7% |
| Dept of Citywide Administrative Services | New hires — Male (%)Critical Help City agencies fulfill their workforce needs. | 58.0% | 55.5% | — | ▲ 4.5% |
| Dept of Citywide Administrative Services | New hires — Other gender (%)Critical Help City agencies fulfill their workforce needs. | 0.4% | 0.5% | — | ▼ 20.0% |
| Dept of Citywide Administrative Services | New hires — Race/ethnicity: Prefer not to say or unknown (%)Critical Help City agencies fulfill their workforce needs. | 15.5% | 12.1% | — | ▲ 28.1% |
| Dept of Citywide Administrative Services | New hires — Some other race (%)Critical Help City agencies fulfill their workforce needs. | 2.8% | 2.2% | — | ▲ 27.3% |
| Dept of Citywide Administrative Services | New hires — White (%)Critical Help City agencies fulfill their workforce needs. | 20.4% | 26.5% | — | ▼ 23.0% |
| Civilian Complaint Review Board | Outreach presentations conductedCritical Inform and educate the public about the agency. | 83 | 79 | — | ▲ 5.1% |
| Civilian Complaint Review Board | Administrative prosecution cases closed — TotalCritical Investigate, prosecute and resolve claims of police misconduct. | 33 | 30 | — | ▲ 10.0% |
| Civilian Complaint Review Board | Average mediation case completion time (days)Critical Investigate, prosecute and resolve claims of police misconduct. | 129 | 106 | 120 | ▲ 21.7% |
| Civilian Complaint Review Board | Average time to complete a full investigation (days)Critical Investigate, prosecute and resolve claims of police misconduct. | 419 | 428 | 420 | ▼ 2.1% |
| Civilian Complaint Review Board | Average time to complete a substantiated investigation (days)Critical Investigate, prosecute and resolve claims of police misconduct. | 475 | 463 | 480 | ▲ 2.6% |
| Civilian Complaint Review Board | Closed allegations with findings on the merits (%)Critical Investigate, prosecute and resolve claims of police misconduct. | 76.0% | 73.0% | 55.0% | ▲ 4.1% |
| Civilian Complaint Review Board | Full investigations as a percentage of total cases closed (%)Critical Investigate, prosecute and resolve claims of police misconduct. | 30.0% | 49.0% | 40.0% | ▼ 38.8% |
| Civilian Complaint Review Board | Mediation satisfaction rate (%)Critical Investigate, prosecute and resolve claims of police misconduct. | 75.0% | 33.0% | 94.0% | ▲ 127.3% |
| Civilian Complaint Review Board | Officers disciplined (excluding pending and filed cases) (%)Critical Investigate, prosecute and resolve claims of police misconduct. | 96.0% | 86.0% | — | ▲ 11.6% |
| Civilian Complaint Review Board | Substantiated cases in which the statute of limitations expired (%)Critical Investigate, prosecute and resolve claims of police misconduct. | 0.0% | 0.0% | 0.0% | — |
| Dept of Environmental Protection | Average time to repair or replace high-priority broken or inoperative hydrants (days)Critical Maintain the City’s water delivery and sewer collection systems. | 1.2 | 1.5 | 5 | ▼ 20.0% |
| Dept of Environmental Protection | Average time to restore water to customers after confirming breaks (hours:minutes)Critical Maintain the City’s water delivery and sewer collection systems. | 4.39 | 5.57 | 6 | ▼ 21.2% |
| Dept of Environmental Protection | Backlog of catch basin repairs (% of system)Critical Maintain the City’s water delivery and sewer collection systems. | 2.5% | 3.3% | 1.0% | ▼ 24.2% |
| Dept of Environmental Protection | Broken and inoperative hydrants (%)Critical Maintain the City’s water delivery and sewer collection systems. | 0.3% | 0.5% | 0.8% | ▼ 40.8% |
| Dept of Environmental Protection | Leak resolution time (days) (City infrastructure only)Critical Maintain the City’s water delivery and sewer collection systems. | 7.4 | — | 12 | — |
| Department of City Planning | City projects (non-zoning) that entered public review within 6 months (%)Critical Manage land use and environmental review processes to facilitate public and private development citywide. | 100.0% | 100.0% | 70.0% | — |
| Department of City Planning | Renewals and South Richmond action projects that entered public review within 6 months (%)Critical Manage land use and environmental review processes to facilitate public and private development citywide. | 67.0% | 0.0% | 70.0% | ▲ Infinity% |
| Department of City Planning | Simple zoning action projects that entered public review within 12 months (%)Critical Manage land use and environmental review processes to facilitate public and private development citywide. | 57.0% | 40.0% | 70.0% | ▲ 42.5% |
| Department of City Planning | Zoning actions with CEQR (EAS) that entered public review within 15 months (%)Critical Manage land use and environmental review processes to facilitate public and private development citywide. | 50.0% | 14.0% | 70.0% | ▲ 257.1% |
| Department of City Planning | Zoning actions with CEQR (EIS) that entered public review within 22 months (%)Critical Manage land use and environmental review processes to facilitate public and private development citywide. | 67.0% | 100.0% | 70.0% | ▼ 33.0% |
| Dept of Citywide Administrative Services | Hybrid or alternative fuel vehicles in the citywide fleet (%)Critical Manage the City’s fleet and fuel resources. | 77.0% | 75.0% | 76.0% | ▲ 2.7% |
| Dept of Citywide Administrative Services | Revenue generated from the sale of surplus goods ($000)Critical Manage the City’s surplus real and personal property. | 894 | 970 | 7.9K | ▼ 7.8% |
| Department of City Planning | DCP initiated planning information and policy analysis initiatives presented to the publicCritical Prepare information and policy analysis for the public, other government agencies and elected officials. | 17 | 12 | — | ▲ 41.7% |
| Dept of Citywide Administrative Services | Average number of bidders per bidCritical Procure goods and select services for City agencies. | 4 | 5 | 3.4 | ▼ 20.0% |
| Department of Consumer and Worker Protection | Cases settled prior to original hearing date (%)Critical Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations | 63.0% | 59.0% | — | ▲ 6.8% |
| Department of Consumer and Worker Protection | License Law – Licensee compliance rate (%)Critical Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations | 94.0% | 98.0% | — | ▼ 4.1% |
| Department of Consumer and Worker Protection | Median days to close mediationsCritical Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations | 29 | 35 | 28 | ▼ 17.1% |
| Department of Consumer and Worker Protection | Median days to respond to inspection referralsCritical Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations | 10 | 22 | — | ▼ 54.5% |
| Department of Consumer and Worker Protection | Tobacco Program – Sale to youth compliance rate (%)Critical Protect and advocate for consumers and ensure businesses comply with applicable laws and regulations | 94.0% | 85.0% | — | ▲ 10.6% |
| Department of Consumer and Worker Protection | Navigation cases closed – Freelance Isn't FreeCritical Protect and advocate for workers. | 133 | 20 | — | ▲ 565.0% |
| Administration for Children's Services | Abuse and/or neglect reports responded to within 24 hours of receipt from the State Central Register (%)Critical Protect children from child abuse. | 91.9% | 90.5% | 100.0% | ▲ 1.5% |
| Administration for Children's Services | Average child protective specialist caseloadCritical Protect children from child abuse. | 7 | 7.9 | 12 | ▼ 11.4% |
| Administration for Children's Services | Average number of children in foster careCritical Protect children from child abuse. | 6.4K | 6.5K | — | ▼ 1.7% |
| Administration for Children's Services | Children entering foster care who are placed with relatives (%)Critical Protect children from child abuse. | 34.4% | 48.1% | 54.0% | ▼ 28.5% |
| Administration for Children's Services | Children in substantiated investigations with repeat substantiated investigations within a year (%)Critical Protect children from child abuse. | 10.2% | 13.7% | 14.0% | ▼ 25.5% |
| Administration for Children's Services | Children maltreated during family foster care placement per 100,000 care daysCritical Protect children from child abuse. | 6.5 | 8.4 | 5 | ▼ 22.6% |
| Administration for Children's Services | Children placed in foster care in their community (%)Critical Protect children from child abuse. | 18.8% | 16.0% | 36.0% | ▲ 17.5% |
| Administration for Children's Services | Children who re-enter foster care within a year of discharge to a family (%)Critical Protect children from child abuse. | 11.5% | 11.8% | 6.0% | ▼ 2.5% |
| Administration for Children's Services | Families entering child welfare prevention servicesCritical Protect children from child abuse. | 549 | 445 | 9.0K | ▲ 23.4% |
| Administration for Children's Services | Moves in foster care per 1,000 care daysCritical Protect children from child abuse. | 1.8 | 1.5 | 1.4 | ▲ 20.0% |
| Administration for Children's Services | New State Central Register consolidated investigationsCritical Protect children from child abuse. | 3.1K | 3.3K | — | ▼ 4.2% |
| Administration for Children's Services | Abscond rate in non-secure detention (average per 100 total ADP in non-secure)Critical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 0.23 | 0.24 | 0.1 | ▼ 4.2% |
| Administration for Children's Services | Admissions to detentionCritical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 219 | 209 | — | ▲ 4.8% |
| Administration for Children's Services | Average daily population in detention (total)Critical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 366.8 | 299.3 | — | ▲ 22.6% |
| Administration for Children's Services | Average length of stay in detention (days) (total)Critical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 56 | 49 | — | ▲ 14.3% |
| Administration for Children's Services | Average number of children in Close to Home aftercareCritical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 54 | 44 | — | ▲ 22.7% |
| Administration for Children's Services | Average number of children in Close to Home placementCritical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 104 | 93 | — | ▲ 11.8% |
| Administration for Children's Services | Child abuse and/or neglect reports for youth in detention that are substantiated, rate (average per 100 total ADP)Critical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 0.07 | 0.04 | — | ▲ 75.0% |
| Administration for Children's Services | Escapes from secure detentionCritical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 0 | 0 | 0 | — |
| Administration for Children's Services | Illegal substance/prescription or OTC medication recovery rate in detention (average per 100 total ADP)Critical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 0.2 | 0.36 | — | ▼ 44.4% |
| Administration for Children's Services | Residents seen within 24 hours of sick call report (%)Critical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 100.0% | 100.0% | 100.0% | — |
| Administration for Children's Services | Weapon recovery rate in detention (average per 100 total ADP)Critical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 0.41 | 0.29 | — | ▲ 41.4% |
| Administration for Children's Services | Youth-on-staff assaults and altercations with injury rate in detention (per 100 total ADP)Critical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 0.13 | 0.19 | 0.15 | ▼ 31.6% |
| Administration for Children's Services | Youth-on-youth assaults and altercations with injury rate in detention (per 100 total ADP)Critical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 0.18 | 0.16 | 0.25 | ▲ 12.5% |
| Administration for Children's Services | Youth who received mental health screening or services while in detention (%)Critical Provide custody and care of youth in secure and safe detention and placement facilities while providing casework services. | 67.1% | 82.7% | — | ▼ 18.9% |
| Department of Cultural Affairs | Average days to issue initial Cultural Development Fund payments after complying with all City requirementsCritical Provide financial support to the City’s non-profit arts and cultural sector for operations, programs and activities. | 11 | 11 | 7 | — |
| Department of Cultural Affairs | Materials for the Arts transactionsCritical Provide financial support to the City’s non-profit arts and cultural sector for operations, programs and activities. | 2.8K | — | 5.3K | — |
| 311 | Average wait time (tier 1 calls) (minutes:seconds)Critical Provide public access to City government. | 0.59 | 0.31 | 0.3 | ▲ 90.3% |
| 311 | Calls answered within 30 seconds (%)Critical Provide public access to City government. | 62.0% | 76.0% | 80.0% | ▼ 18.4% |
| Business Integrity Commission | Average time to approve public wholesale market applications (days) — NewCritical Regulate businesses in and around the City's public wholesale markets. | 0 | 0 | 150 | — |
| Business Integrity Commission | Average time to approve public wholesale market applications (days) — RenewalCritical Regulate businesses in and around the City's public wholesale markets. | 126 | 99 | 210 | ▲ 27.3% |
| Business Integrity Commission | Public wholesale market license and registration applications denied or revokedCritical Regulate businesses in and around the City's public wholesale markets. | 0 | — | — | — |
| Business Integrity Commission | Average time to approve waste hauling applications (days) — NewCritical Regulate the trade waste industry in the City. | 390 | 132 | 150 | ▲ 195.5% |
| Business Integrity Commission | Average time to approve waste hauling applications (days) — RenewalCritical Regulate the trade waste industry in the City. | 335 | 218 | 210 | ▲ 53.7% |
| Business Integrity Commission | Violations issued to illegally operating private waste haulersCritical Regulate the trade waste industry in the City. | 30 | 41 | — | ▼ 26.8% |
| Business Integrity Commission | Violations issued to legally operating private waste haulersCritical Regulate the trade waste industry in the City. | 75 | 57 | — | ▲ 31.6% |
| Business Integrity Commission | Violations issued to private waste haulers — TotalCritical Regulate the trade waste industry in the City. | 105 | 98 | — | ▲ 7.1% |
| Business Integrity Commission | Waste hauling license and registration applications denied or revokedCritical Regulate the trade waste industry in the City. | 2 | — | — | — |
| Department of City Planning | Citywide proposals and studies advancedCritical Shape the use and development of New York City to make it more equitable, prosperous, resilient, and sustainable citywide. | 0 | 4 | — | ▼ 100.0% |
| Department of City Planning | Homes projected through land use actions reviewed by the City Planning CommissionCritical Shape the use and development of New York City to make it more equitable, prosperous, resilient, and sustainable citywide. | 25.7K | 757 | — | ▲ 3293.3% |